Get In Touch With Us
Need assistance with your order? Have questions about our products? Our support team is ready to help. Choose the contact method that works best for you.
Email Support
Primary Support Email:
support@duchondefense.com
For order inquiries, product questions, shipping updates, and general support.
Response Time: Within 24 hours on business days.
Live Chat Support
Instant Assistance during business hours.
Get real-time answers to your questions from our support team.
Available: Monday-Friday, 9AM-6PM EST
Look for the chat icon in the bottom right corner of any page on our website.
FAQ & Resources
Quick answers to common questions.
Before contacting support, check our comprehensive FAQ section for instant answers about:
- Order processing & shipping
- Product specifications
- Payment methods
- Legal compliance
- Return policies
Business Information
Based In
United States of America
Business Hours
Monday - Friday
9:00 AM - 6:00 PM EST
Shipping Dispatch
Orders dispatched immediately after payment confirmation
Minimum Order
$100 minimum order amount
Free Shipping
Free shipping on all orders over $250
Delivery Guarantee
100% money back if product is not delivered
Before Contacting Support
Many questions can be answered instantly through our resources. Check these first:
Order Status & Shipping
Check your email for tracking information. All orders ship immediately after payment confirmation. Shipping Policy →
Payment Methods
Multiple manual payment options available at checkout. Minimum order: $100. Payment FAQ →
Legal Questions
Customers must verify product legality in their state. Legal Compliance →
Returns & Refunds
100% money back if product is not delivered. Refund Policy →
Product Information
We sell unfinished firearm components. Shop Categories →
Discreet Packaging
All deliveries are done discreetly with no external markings. Shipping FAQ →
⚖️ IMPORTANT LEGAL NOTICE
All products sold by Duchon Defense are unfinished firearm components. Customers are solely responsible for complying with all federal, state, and local laws regarding the purchase, possession, manufacturing, and use of these components. By contacting us or making a purchase, you acknowledge that you have read and agree to our Terms & Conditions, Disclaimer, and Privacy Policy.