Your Privacy & Data Security
This Privacy Policy explains how Duchon Defense collects, uses, discloses, and safeguards your information when you visit our website or make a purchase.
Effective Date: December 2025 | Last Updated: December 2025
This policy applies to information we collect through https://duchondefense.com/ and related services.
Policy Summary
At Duchon Defense, we take your privacy seriously. This summary highlights key points of our privacy practices:
- π We collect minimal necessary information
- π« We do not sell your personal data
- π¦ Discreet shipping protects your privacy
- βοΈ We comply with applicable privacy laws
- π§ You control your communication preferences
- π‘οΈ Security measures protect your information
Please read the full policy below for complete details.
Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, shipping address, billing address, phone number
- Payment Information: Payment method details (processed securely by our payment processors)
- Order Information: Products purchased, order history, preferences
- Communication Data: Correspondence with our support team
- Age Verification: Confirmation that you meet age requirements (21+ for handgun components, 18+ for rifle components)
Automatically Collected Information:
- Technical Data: IP address, browser type, operating system, device information
- Usage Data: Pages visited, time spent on site, referring website
- Cookies: We use cookies to improve your browsing experience (see Section 5)
How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfill your orders, including payment processing and shipping
- Customer Service: To respond to your inquiries and provide support
- Legal Compliance: To verify age requirements and comply with applicable laws
- Communication: To send order confirmations, shipping updates, and important service announcements
- Website Improvement: To analyze website usage and improve our services
- Security: To protect against fraudulent transactions and unauthorized access
- Legal Obligations: To comply with legal requirements and respond to lawful requests
Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers: We share information with trusted third parties who assist us in operating our website and services, including:
- Payment Processors: To securely process your payments
- Shipping Carriers: To deliver your orders (using discreet packaging)
- IT Service Providers: For website hosting and maintenance
Legal Requirements: We may disclose your information if required by law, including:
- To comply with legal obligations or court orders
- To protect our rights, property, or safety
- To investigate fraud or security issues
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Discreet Shipping & Privacy Protection
We take extraordinary measures to protect your privacy during shipping:
- Plain Packaging: All orders are shipped in plain, unmarked boxes with no external branding
- Generic Labels: Shipping labels use generic return addresses with no company identification
- No Content Indicators: Packages contain no markings indicating firearm-related contents
- Minimal Information: Only necessary shipping information is provided to carriers
Shipping Information Handling:
- Shipping addresses are used solely for delivery purposes
- We do not share shipping information beyond what's required for delivery
- Carriers are instructed to handle packages discreetly
- Signature requirements vary based on state regulations
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience:
Types of Cookies We Use:
- Essential Cookies: Required for website functionality and order processing
- Preference Cookies: Remember your preferences and settings
- Analytics Cookies: Help us understand how visitors use our site
- Security Cookies: Support security features and fraud detection
Your Cookie Choices:
- Most browsers allow you to control cookies through their settings
- You can delete existing cookies and set your browser to refuse cookies
- Note that disabling cookies may affect website functionality
- We do not use cookies for behavioral advertising
Data Security Measures
We implement appropriate technical and organizational security measures:
- SSL Encryption: All data transmission is encrypted using SSL/TLS technology
- Secure Payment Processing: Payment information is processed by PCI-compliant providers
- Access Controls: Strict access controls limit employee access to your information
- Regular Security Reviews: We regularly review and update our security practices
- Data Minimization: We collect and retain only necessary information
- Secure Storage: Information is stored on secure servers with encryption
Payment Security: We never store complete payment card information. All payments are processed through secure, PCI-compliant payment gateways.
Data Retention & Your Rights
Data Retention Periods:
- Order Information: Retained for 7 years for tax and legal compliance
- Account Information: Retained while your account is active
- Communication Records: Retained for 3 years for customer service purposes
- Legal Records: Retained as required by applicable laws
Your Privacy Rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal requirements)
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to processing of your information
- Data Portability: Request transfer of your information to another service
How to Exercise Your Rights: Contact us using the information in Section 9. We will respond to legitimate requests within 30 days.
Third-Party Links & Services
Our website may contain links to third-party websites:
- External Resources: Links to legal resources, government websites, or educational content
- Payment Processors: Secure payment processing pages
- Shipping Carriers: Package tracking links
Embedded Content: Our website may include embedded content (such as maps or legal documents) that behaves as if you have visited the other website. These websites may collect data about you, use cookies, and monitor your interaction with the embedded content.
For information about third-party services we use for payment processing and shipping, please contact us using the information in Section 9.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Please include "Privacy Policy Inquiry" in your subject line for faster processing.
π POLICY UPDATES
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy regularly.
Your continued use of our services after any changes indicates your acceptance of the updated policy.