100% Delivery Guarantee
Our commitment to ensuring your orders reach you safely and securely. This policy outlines our guarantees, return procedures, and refund terms.
Our 100% Delivery Guarantee
If your order does not arrive, you get a 100% refund.
We stand behind every shipment with our unconditional delivery guarantee. Your satisfaction and order fulfillment are our top priorities.
No questions asked. No complications. Full refund.
Delivery Guarantee Coverage
Our 100% Delivery Guarantee covers:
- Non-Delivery: If your package is marked as delivered but you never received it
- Lost in Transit: If tracking shows no movement for more than 14 business days
- Carrier Confirmation: If the carrier confirms the package is lost or undeliverable
- Wrong Address: If we shipped to an incorrect address provided by you (requires address verification)
What's Required:
- Wait 14 business days from the expected delivery date
- Check with neighbors and local delivery offices first
- Contact the carrier directly for investigation
- Provide us with the carrier's confirmation of non-delivery
Return Policy for Defective Products
Due to the nature of our products, returns are limited but we do accept returns for defective items:
Eligible for Return:
- Manufacturing defects (cracks, improper machining, material flaws)
- Wrong item shipped (we'll cover return shipping)
- Missing components from kits
- Obvious quality issues that prevent proper function
Return Requirements:
- Time Limit: Returns must be initiated within 14 days of delivery
- Condition: Product must be in original, unused condition
- Packaging: Original packaging and all components must be included
- Authorization: Return authorization must be obtained from our support team
- Shipping: Customer is responsible for return shipping costs (except for wrong items shipped)
Refund Processing: Refunds are issued to the original payment method within 7-10 business days of receiving the returned item.
Non-Returnable Items & Situations
For safety, legal, and hygiene reasons, we cannot accept returns for:
- Manufactured/Modified Items: Any product that has been drilled, machined, or altered
- Assembly Kits: Once opened or assembly has begun
- Change of Mind: Simply changing your mind about a purchase
- Incorrect Order: If you ordered the wrong item (verify before ordering)
- Legal Restrictions: Items that become illegal to possess after purchase
- Opened Packaging: Products with opened or damaged packaging that affects resale
Special Considerations:
- Legal Compliance: We cannot accept returns if laws change making products illegal in your area
- Custom Orders: Custom or special order items are non-returnable
- Clearance Items: All clearance sales are final
Shipping & Return Process
How to Initiate a Return or Claim:
Contact Support
Email support with your order number and reason for return/claim
Get Authorization
Receive return authorization and instructions from our team
Ship Item Back
Package item securely and ship to provided address with tracking
Receive Refund
Refund processed within 7-10 business days of receipt
Shipping Costs:
- Defective Items: We provide prepaid return labels for verified defects
- Wrong Items Shipped: We cover all shipping costs
- Other Returns: Customer responsible for return shipping
- Non-Delivery Claims: No shipping required - direct refund
Processing Timeline:
Return Received
Item arrives at our facility and is checked in
Inspection
Quality check and verification of return conditions
Approval
Return approved and refund authorization processed
Refund Issued
Refund processed to original payment method
Legal & Compliance Considerations
Important legal considerations for returns and refunds:
Legal Compliance:
- All returns must comply with federal, state, and local laws
- We cannot accept returns of items that have become illegal to possess
- Returned items must be legally shippable back to our facility
- We reserve the right to refuse returns that pose legal risks
Safety Considerations:
- For safety reasons, we cannot accept returns on modified items
- All returns are inspected for safety compliance
- Items showing signs of improper handling may be refused
Record Keeping:
- All refund and return transactions are recorded for 7 years
- We maintain records of all customer interactions regarding returns
- Documentation may be required for regulatory compliance
For detailed legal information, please review our Terms & Conditions and Legal Disclaimer.
Refund Methods & Processing
How refunds are processed and issued:
Refund Methods:
- Credit/Debit Cards: Refunded to original payment method (5-10 business days)
- Cryptocurrency: Refunded to original wallet address (1-3 business days)
- Bank Transfers: Refunded to original bank account (7-14 business days)
- Other Methods: Refunded via original payment method whenever possible
Processing Times:
- Non-Delivery Claims: 3-5 business days after claim approval
- Defective Returns: 7-10 business days after receiving return
- Other Returns: 10-14 business days after receiving return
Refund Amounts:
- Non-Delivery: 100% of order total (including shipping if paid)
- Defective Items: 100% of item cost + return shipping if we covered it
- Other Returns: Item cost only (shipping fees non-refundable)
- Restocking Fee: No restocking fees on approved returns
Need Help With a Return or Refund?
Contact our support team for assistance with returns, refunds, or delivery issues. We're here to help resolve any concerns quickly and professionally.
Response Time: We typically respond to refund inquiries within 24 hours on business days.